Conflict to Collaboration Microcredential

The ability to diagnose causes and solutions of conflict is an important skill to local employers. Participants will learn how to successfully do that diagnoses and have the opportunity to showcase their skills.

Microcredentials assess a students skills in understanding and completing the assigned work. To receive the Conflict to Collaboration Microcredential Badge from EICC Business Solutions, students must achieve an E (Exceptional) assessment on all criteria covering the four training modules below and demonstrate understanding of skills through an oral presentation.

Modules


Module 1: Listening Skills


Listening is the foundational skill for conflict resolution. It requires a sustained effort to remain in the present moment and suspend judgment.

Rating Criteria

  • Understand key attributes of listening
  • Understand barriers to listening
  • Correctly explain, using examples demonstrating the four levels of listening


Module 2: The Conflict Episode


Conflict begins when you become aware that something you care about is threatened. Understanding how the conflict episode unfolds and how to take action to avoid escalation will increase the possibility of resolution.

Rating Criteria

  • Define conflict and the implication of the definition         
  • Demonstrate a clear understanding of the conflict episode          
  • Can explain the dynamics of conflict escalation, including distributive and integrative solution paths  
      

     
Module 3: Conflict Management – Solution Paths


In this session, participants explore the three sources of conflict and their distinctive solution paths. Using what was practiced in the previous workshops, you will learn how to find integrative space within a conflict situation.

Rating Criteria

  • Can use the Neutral Statement method to determine type of conflict      
  • Demonstrate a clear understanding of the three types of conflict: Factual, Interest Based and Behavioral
  • Can explain conflict de-escalation by using examples of  the solution path for each type of conflict



Module 4: Collaborative Decision-Making. 


How organizations manage conflict reflects on their ability for collaborative decision-making. Learn how the addition of dialogical skills will work with the previous training modules to create an environment for collaboration and effective decision-making.

Rating Criteria

  • Understand the meaning and intent of dialogue
  • Demonstrate use of Humble Inquiry questioning techniques to achieve “listening to understand”
  • Understand and demonstrate using examples of the four behaviors of effective dialogue (listening, respecting, suspending and voicing)



End of Course – Oral Presentation


Participant will use a real conflict example, demonstrating listening and dialogical skills, to explain conflict management and the techniques to maneuver the conflict episode to appropriate solution paths.


Rating Scale

  • E :  Exceptional. Exceeds basic expectations. Consistently demonstrates superior performance and behavior. Serves as a role model for others.

  • M : Met. Adequate demonstration of skill.

  • NM : Does not meet criterion.

  • NA : Not assessed at this time. Opportunity not available to demonstrate skill. Does not affect score.

 

For more information, contact one of our Business Solutions Consultants: 

Tim Cottle, 563-244-7065

Michael O’Brien, 563-441-4377

Cheryl Riley-Hayles, 563-335-3402

Katie Watson, 563-288-6012

Toll-free 1-888-336-3907, email eiccinfo@eicc.edu