Conflict to Collaboration Microcredential
The ability to diagnose causes and solutions of conflict is an important skill to
local employers. Participants will learn how to successfully do that diagnoses and
have the opportunity to showcase their skills.
Microcredentials assess a students skills in understanding and completing the assigned work. To receive the Conflict to Collaboration Microcredential Badge from EICC Business Solutions, students must achieve an E (Exceptional) assessment on all criteria covering the four training modules below and demonstrate understanding of skills through an oral presentation.
Module 1: Listening Skills
Listening is the foundational skill for conflict resolution. It requires a sustained effort to remain in the present moment and suspend judgment.
- Understand key attributes of listening
- Understand barriers to listening
- Correctly explain, using examples demonstrating the four levels of listening
Module 2: The Conflict Episode
Conflict begins when you become aware that something you care about is threatened. Understanding how the conflict episode unfolds and how to take action to avoid escalation will increase the possibility of resolution.
- Define conflict and the implication of the definition
- Demonstrate a clear understanding of the conflict episode
- Can explain the dynamics of conflict escalation, including distributive and integrative
Module 3: Conflict Management – Solution Paths
In this session, participants explore the three sources of conflict and their distinctive solution paths. Using what was practiced in the previous workshops, you will learn how to find integrative space within a conflict situation.
- Can use the Neutral Statement method to determine type of conflict
- Demonstrate a clear understanding of the three types of conflict: Factual, Interest Based and Behavioral
- Can explain conflict de-escalation by using examples of the solution path for each type of conflict
Module 4: Collaborative Decision-Making.
How organizations manage conflict reflects on their ability for collaborative decision-making. Learn how the addition of dialogical skills will work with the previous training modules to create an environment for collaboration and effective decision-making.
- Understand the meaning and intent of dialogue
- Demonstrate use of Humble Inquiry questioning techniques to achieve “listening to understand”
- Understand and demonstrate using examples of the four behaviors of effective dialogue (listening, respecting, suspending and voicing)
End of Course – Oral Presentation
Participant will use a real conflict example, demonstrating listening and dialogical skills, to explain conflict management and the techniques to maneuver the conflict episode to appropriate solution paths.
- E : Exceptional. Exceeds basic expectations. Consistently demonstrates superior performance
and behavior. Serves as a role model for others.
- M : Met. Adequate demonstration of skill.
- NM : Does not meet criterion.
- NA : Not assessed at this time. Opportunity not available to demonstrate skill. Does not affect score.
For more information, contact one of our Business Solutions Consultants:
Tim Cottle, 563-244-7065
Michael O’Brien, 563-441-4377
Cheryl Riley-Hayles, 563-335-3402
Katie Watson, 563-288-6012
Toll-free 1-888-336-3907, email email@example.com
Questions? Call toll-free 1-888-336-3907, email firstname.lastname@example.org or contact the college nearest you and ask to speak to an advisor.
- Clinton Community College, 563-244-7000
- Muscatine Community College, 563-288-6000
- Scott Community College, 563-441-4000
It is the policy of Eastern Iowa Community College District not to discriminate in its programs, activities, or employment on the basis of race, color, national origin, sex, disability, age, sexual orientation, gender identity, creed, religion, and actual or potential family, parental or marital status, as required by the Iowa Code §§216.6 and 216.9, Titles VI and VII of the Civil Rights Act of 1964 (42 U.S.C. §§ 2000d and 2000e), the Equal Pay Act of 1973 (29 U.S.C. § 206, et seq.), Title IX (Educational Amendments, 20 U.S.C. §§ 1681-1688), Section 504 (Rehabilitation Act of 1973, 29 U.S.C. § 794), and Title II of the Americans with Disabilities Act (42 U.S.C. § 12101, et seq.). If you have questions or complaints related to compliance with this policy, please contact Debora J. Sullivan, Equal Employment Opportunity Officer/Equity Coordinator, Eastern Iowa Community College District, 101 West Third Street, Davenport, Iowa 52801, 563-336-3487, email@example.com or the Director of the Office for Civil Rights, U.S. Department of Education, Citigroup Center, 500 West Madison Street, Suite 1475, Chicago, Illinois 60661-7204, phone number 312-730-1560, fax 312-730-1576, OCR.Chicago@ed.gov.