Frontline Leadership Level 2

Level 2 Frontline Leadership builds upon the critical communication tools of Level 1 to achieve the following overarching objectives.

Registration Information

Public Cost: $1,000/student for the entire series

For questions, contact your Business Solutions Specialist: 

Katie Watson, 563-288-6012  or OR
Denny Schnoor, 563-441-4368 or 


Module 6: Improving Active Listening Skills

Maybe you were in the middle of doing something else when someone approached you with critical information. Maybe the other person kept trying to give you more data than the specific information you wanted. Perhaps the person giving the information rambled. No matter the situation, part of the message was lost. Improve your listening skills including how to demonstrate value in the information, and more importantly, value in those individuals who are giving you critical information.

Module 7: Defining Roles, Responsibilities, and Expectations

What seems obvious to you as a leader, is not obvious to individuals on your team. Leaders have a different perspective of the organization, and with that comes the unique responsibility to help others see how they fit into the big picture. Get everyone clear on their responsibilities and goals by delivering an effective orientation-type message.

Module 8: Conducting Effective Meetings

We’ve all been in them. Meetings that don’t actually accomplish anything. Lots of talk with no action, or so many items to cover that nothing is actually discussed. Turn your meetings into impactful exchanges of critical information by learning approaches for advanced planning and meeting structure.

Module 9: Resolving Conflict

Conflict is natural and does not necessarily manifest in outwardly aggressive behavior. However many people avoid conflict because they are unsure how to do it effectively, or fear the situation becoming worse. Be able to manage these situations with confidence.

Module 10: Effective Performance Discussions

Performance discussions are effective tools that leaders use to reinforce performance that meets or exceeds expectations. Learn how to also identify opportunities for improvement and career development, and why performance discussion results should never be a surprise to an employee.