Important Technology Information and Updates

Latest Update from the Help Desk


Thursday, March 19
Logging into EICConnect


Due to a system upgrade, there is a new login page to EICConnect.  This may cause you difficulties in logging in.

If you have EICConnect saved in your favorites, you may need to clear your cache and re-enter eicc.edu/eicconnect in order to successfully log in. You can then save that into your browser’s favorites/bookmarks. 

Please see instructions on clearing browser caches

Questions can be forwarded to the Help Desk, helpdesk@eicc.edu or 563-336-3456

Home Computers & Anti-Virus Software

With so many employees remoting into the college, we encourage you to make sure the anti-virus software on your home computers is up to date. This will help in limiting the possibilities of viruses entering our college system from your personal computer.

Safety when using EICC resources online


With the introduction of Coronavirus and COVID-19, individuals have stepped up their attempts at unethical hacking and other objectives they have to compromise your identity, obtain passwords, learn about your financial information, etc. As increasing numbers of our teams are working remotely, remember to practice Online Safety not only in the workplace, but on the equipment you are using while remote to access your desktop inside the EICC network on campus. Below are several tips to remember not only in this time where the threats are higher while people are accessing new systems and using different tools, but as a best practice in general.

  • Ensure you have a strong password on your computer
  • Never allow someone to have remote access to your machine that you don’t know
  • Don’t trust unsolicited email
  • Treat email attachments with caution
  • Don’t click links in email messages
  • Install antivirus software and keep it up to date
  • Install a personal firewall and keep it up to date

 

 

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