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Listed here are some of the many available courses. For additional information about these courses or if you are interested in something not listed below, call 563-441-4081 or toll free 1-866-419-6761.

ACCIDENT INVESTIGATION (4 HOURS)
Proactive safety - the aggressive pursuit of zero accidents - relies not only on knowledge of safe work principles and practices, but also on a positive attitude toward safety among all employees and managers. Topics include hazard recognition and classification; ergonomic hazards; accident investigation; performing safety audits; personal responsibility for safe work practices; and developing a positive attitude toward safety, which results in a readiness to respond effectively when a dangerous situation arises. A Safety Audit checklist will be provided to participants.

AERIAL LIFT SAFETY (2 HOURS)
This course provides basic training on the safe operation of various types of aerial lifts such as man lifts, bucket trucks, boom lifts, articulating arm lifts, scissor lifts, and similar equipment. The course covers types of accidents involving aerial lifts, basic safe operating requirements for all types of aerial lifts, fall protection requirements, special requirements for boom type lifts and scissor lifts, and training requirements.

BEHAVIOR-BASED SAFETY (2 HOURS)
This course is an introduction to Behavior-Based Safety (BBS) programs. Topics include a brief history, the principles of BBS, implementation and procedural steps, a review of BBS misconceptions, factors that shape human nature, continual safety improvement, training observers/coaches, and implementing safety observation procedures. Upon completion, participants will have an understanding of the BBS concept that encourages personal responsibility for safety from everyone in an organization, be able to identify the rewards of safe behavior, and avoid the pitfalls of affixing blame for unsafe behavior.

BLOODBORNE PATHOGENS IN INDUSTRY (2 HOURS)
There are numerous pathogens that can be transmitted by contacting the blood or body fluids of an infected individual. This training is designed to inform workers on how to prevent exposure to bloodborne pathogens, how to react in emergency situations involving bloodborne pathogens, how to properly decontaminate a site, and what to do if a worker is exposed. This training will also cover proper labeling of potentially infectious materials and proper disposal of sharps and other potentially infectious waste.

COMPANY EMERGENCY RESPONSE TEAM
(CERT) (24 HOURS)
This training will assist companies in the development of a trained emergency response team and prepare the team to respond during an emergency or unexpected disaster event. The Company Emergency Response Team (CERT) concept makes good sense and furthers the process of employees understanding their responsibilities in preparing for emergency and disaster situations. It also increases their ability to safely help themselves and their co-workers during an event. These groups can provide immediate assistance to victims in their area, organize spontaneous volunteers who have not had the training, and collect disaster intelligence that will assist professional responders with prioritization and allocation of resources following a disaster. Training topics include: Emergency and Disaster Preparedness, Fire Suppression, Disaster Medical Operations, Light Search and Rescue Operations, Disaster Psychology and Team Organization, and a Disaster Simulation.

CONFINED SPACE AWARENESS (4 HOURS)
This course covers classroom instruction including hazards, monitoring, and permit systems entry and exit procedures. Regulations specific for supervisors, attendants, and entrants will be addressed. Entry equipment, ventilation equipment, retrieval systems, and monitoring equipment will be introduced to all participants.

CONFINED SPACE ENTRY (16 HOURS)
This course is a combination of hands-on training and classroom instruction covering hazards, monitoring, permit systems entry and exit procedures, and non-entry rescue techniques. This training provides regulations specific for supervisors, attendants, and entrants. Entry equipment, ventilation equipment, retrieval systems, and monitoring equipment will be used by all participants.

CONFINED SPACE ENTRY (24 HOURS)
This course is a combination of hands-on training and classroom instruction covering hazards, monitoring, permit systems entry and exit procedures, and non-entry rescue techniques as well as an introduction to rope rescue. This training provides regulations specific for supervisors, attendants, and entrants. Entry equipment, ventilation equipment, retrieval systems, and monitoring equipment will be used by all participants.

CONFINED SPACE RESCUE (40 HOURS)
This course is a combination of hands-on training and classroom instruction covering confined space training procedures, lockout/tagout procedures, confined space hazards, monitoring, and permit systems. Regulations specific for supervisors, attendants, and entrants will be addressed. All participants will use entry equipment, ventilation equipment, retrieval systems, and monitoring equipment. Confined space rescue techniques will include winch system and rope rescue retrieval, patient packaging, and high angle rescue.

DEVELOPING AN EFFECTIVE SAFETY AND
HEALTH PROGRAM (4 HOURS)
The keys to an effective safety and health program include an on-site safety committee and a thorough job hazard analysis. Participants will learn a step-by-step procedure for forming and managing an effective safety committee. Other topics include program development, planning and conducting meetings, job hazard analysis, accident investigation, and recordkeeping and reporting requirements. This course is designed for safety and health professionals, managers, team leaders, and others responsible for developing workplace safety and health programs.

DOT REQUIRED HAZARDOUS MATERIALS TRAINING (8 HOURS)
This course serves as the required training and refresher for shippers and handlers of hazardous materials. Topics include using a hazardous materials table, shipping papers, and preparation of packages for shippers and handlers. Participants are encouraged to bring questions and problems for class discussion.

DRUG AND ALCOHOL AWARENESS TRAINING (2 HOURS)
The purpose of Iowa's drug testing law (Iowa Code Section 730.5, paragraph 9.h. and Administrative Code Section 640) is to enhance worker safety by creating workplaces that are free of drugs and substance abuse. One tool available to private sector employers is drug testing (inclusive of alcohol testing). A private sector employer who chooses to use this tool must attend a minimum of two hours of initial training to begin, and a minimum of one hour annual update training. This training meets the initial two hour training requirement and includes information concerning the recognition of evidence of employee alcohol and other drug abuse, the documentation and corroboration of alcohol and drug abuse, and the referral of employees who abuse alcohol or other drugs to the employee assistance program or to the resource file maintained by the employer pursuant to paragraph "c", subparagraph (2) of the Iowa Code. This course satisfies the requirements for supervisor training.

DRUG AND ALCOHOL AWARENESS REFRESHER (1 HOUR)
The purpose of Iowa's drug testing law (Iowa Code Section 730.5, paragraph 9.h. and Administrative Code Section 640) is to enhance worker safety by creating workplaces that are free of drugs and substance abuse. One tool available to private sector employers is drug testing (inclusive of alcohol testing). A private sector employer who chooses to use this tool must attend a minimum of two hours of initial training to begin, and a minimum of one hour annual update training. This training meets the one hour annual refresher training requirement and includes information concerning the recognition of evidence of employee alcohol and other drug abuse, the documentation and corroboration of alcohol and drug abuse, and the referral of employees who abuse alcohol or other drugs to the employee assistance program.

ELECTRICAL SAFETY WORK REQUIREMENTS
(4 HOURS)
This course is an introduction to the National Electrical Code (NEC), National Fire Protection Association recommendations (NFPA), and OSHA's Electrical Standards related to employee safety. Also included are the effects of electricity on the human body and personal protective equipment. This course is designed to enhance safety awareness for anyone who works with or around electrical equipment.

FIRE EXTINGUISHER TRAINING (4 HOURS)
Since fire is one of the most common hazards in the workplace, it is important for your employees to know how to properly use a fire extinguisher if a fire should break out. OSHA requires annual fire extinguisher training: OSHA 29 CFR 1910.157(g) "Where the employer has provided portable fire extinguishers for employee use in the workplace, the employer shall also provide an educational program to familiarize employees with the general principles of fire extinguisher use and the hazards involved with incipient-stage fire fighting." This program teaches your employees how to calmly and effectively deal with fires and correctly use a fire extinguisher. Trainees are instructed on the classes of fire, the types and applications of fire extinguishers, the fire tetrahedron, fire extinguisher operation, and inspection procedures.

FORKLIFT SAFETY (2 HOURS)
This course will cover mechanics, inspection, and maintenance of forklifts; ANSI driving procedures; special operating rules; stacking and tiering; and refueling procedures. The course meets training requirements for OSHA 29 CFR 1910.178. Driving is not included.

FORKLIFT SAFETY SUPERVISOR (1 HOUR) *
In this one-hour class, the supervisor will learn the training requirements pertaining to various types of Powered Industrial Trucks, requirements when there is an employee incident or accident, and how to conduct driving skill audits. * Prerequisite: Forklift Safety

FORKLIFT OPERATOR TRAINING (4 HOURS)
This course is designed to meet the training requirements for OSHA standard 29 CFR 1910.178. Training topics include mechanics, inspection, and maintenance of forklifts; ANSI driving procedures; lift operation; and special operating rules. This course includes a driving module that allows participants to operate a forklift.

HAZARDOUS WASTESITE WORKER (HAZWOPER)
(40 HOURS)
OSHA regulations under 29 CFR 1910.120 requires 40 hours of safety training for hazardous wastesite workers and supervisors involved in activities that expose or potentially expose them to hazardous substances and health hazards above permissible levels. This hands-on course covers all regulations.

HAZARDOUS WASTESITE WORKER (HAZWOPER)
REFRESHER (8 HOURS)
This course is the annual refresher to the 40-Hour Hazardous Wastesite Worker course (29 CFR 1910.120). It fulfills the requirement for both workers and supervisors.

INCIDENT COMMAND SYSTEM (ICS) -
FEMA CURRICULUM
The next three courses below concentrate on Intermediate and Advanced Incident Command System / Unified Command (ICS/UC) with National Incident Management System (NIMS) integration. Participants should expect to join in small groups and work through scenarios and exercises to reinforce ICS/UC principles, structures, and doctrine. These courses also introduce Weapons of Mass Destruction (WMD) possibilities and how ICS/UC will incorporate the federal response agencies (FBI, EPA, FEMA, etc.). This is a hands-on class. Participation is required. Participants that complete the intermediate and advanced levels will receive a course completion certificate from the Emergency Management Institute operated by FEMA.

INCIDENT COMMAND SYSTEM (ICS) BASIC
(8 HOURS)
The Incident Command System (ICS) is recognized as an effective system for managing emergencies. As ICS gains wider use, there is a need to provide training for those who are not first responders who may be called upon to function in an ICS environment. This Basic ICS course will begin to meet that need. The course includes a large number of scenarios, examples, and opportunities for students to apply what they have learned.

INCIDENT COMMAND SYSTEM (ICS) INTERMEDIATE (16 HOURS) *
This course will expose participants to the organization and staffing requirements of the ICS System, which includes command staff and general staff. Participants will also learn how to organize personnel to handle small and large incidents, including planning and managing available resources. History, benefits, and multiple purposes of the incident command system will be reviewed. This process can be used in times of crisis, special events, and in the course of normal operations. To effectively manage a situation, proper ICS staffing and organization must be in place to ensure that all activities are occurring towards the completion of the common goal. The six steps in the ICS planning process will be included that ensures the safety of the public and of the responders during any event. * Prerequisite: ICS Basic

INCIDENT COMMAND SYSTEM (ICS) ADVANCED
(24 HOURS) *
Participants will learn when and how to use the Unified Command System and the ICS Area Command. The Unified Command System addresses multiple agencies and jurisdictional incident management to ensure that responding agencies and/or jurisdictions will act towards one common goal or objective. The Area Command System will also be introduced to explain how to manage two or more incidents that are in close proximity to each other. Participants will learn how to manage major incidents and how to work with multi-agency resources. * Prerequisite: ICS Intermediate

INDUSTRIAL CHEMICAL SPILL RESPONSE - TECHNICIAN LEVEL (24 HOURS)
This course provides training for industrial hazmat and spill response teams, and industrial emergency response personnel as outlined in OSHA 29 CFR 1910.120(q). Hands-on exercises in full protective equipment are conducted.

INDUSTRIAL CHEMICAL SPILL RESPONSE REFRESHER (8 HOURS)
This course is the annual refresher to the Industrial Chemical Spill Response course. The session provides training for industrial hazardous materials and spill response teams, and industrial emergency response personnel as outlined in OSHA 29 CFR 1910.120(q). Hands-on exercises in full protective equipment are conducted. Fulfills the requirement for both technicians and operations level personnel.

INTRODUCTION TO OSHA (4 HOURS)
This course is for people with little or no knowledge of OSHA regulations who need this information because of their job responsibilities. Participants will be led step-by-step through the Code of Federal Regulations (29 CFR 1910) Safety and Health Standards for the General Industry. An explanation of the main standards and their application will be given.

MACHINE GUARDING SAFETY (2 HOURS)
Machine guarding is one of the most violated OSHA standards. This course emphasizes the consequences of removing or disabling guards; guard classifications and how they work, including enclosure, interlocking and disabling guards; and an overview of lockout/tagout requirements.

MATERIAL HANDLING AND BACK SAFETY (2 HOURS)
There are thousands of material handling accidents every year that occur both on and off the job. Accidents range from small splinters, cuts, and scrapes to crushed fingers, hands, back pain, and even death. This training session will cover proper material handling techniques and equipment as well as back safety. Topics include planning the job, potential hazards, proper lifting techniques, handtrucks and carts, powered equipment, types and causes of back injuries, injury prevention, and safety practices.

OSHA 10-HOUR CONSTRUCTION INDUSTRY OUTREACH TRAINING (10 HOURS)
This course will cover construction safety and health principles and OSHA policies, procedures, and construction industry standards. Special emphasis is placed on the most hazardous areas using OSHA standards as a guide. This course is taught by an OSHA-authorized instructor. Participants who successfully complete the course will receive a card from OSHA verifying their completion of the course.

OSHA 30-HOUR CONSTRUCTION INDUSTRY OUTREACH TRAINING (30 HOURS)
This four-day course is an in-depth presentation of the OSHA construction regulations and their implementation at job sites. Topics include OSHA standards; recordkeeping; safety, health and environmental controls; fire prevention; personal protective equipment; hand and power tools; scaffolding; and excavations. This course is taught by an OSHA-authorized instructor. Participants who successfully complete the course will receive a card from OSHA verifying their completion of the course.

OSHA 10-HOUR GENERAL INDUSTRY OUTREACH TRAINING (10 HOURS)
Participants will learn how nine major provisions of the Occupational Safety and Health Act (OSHA) can be implemented in the workplace. Topics include common violations; inspections, citations and penalties; walking and working surfaces; means of egress and fire protection; hazardous materials; material handling; electrical safety; and machine guarding. This course is taught by an OSHA-authorized instructor. Participants who successfully complete the course will receive a card from OSHA verifying completion of the course.

OSHA 30-HOUR GENERAL INDUSTRY OUTREACH TRAINING (30 HOURS)
This course is a more in-depth version of the OSHA 10-Hour General Industry Outreach Training course. Participants will learn how the provisions of the Occupational Safety and Health Act (OSHA) can be implemented in the workplace. Topics include common violations, inspections, citations and penalties, walking and working surfaces, means of egress and fire protection, hazardous materials, material handling, electrical safety, and machine guarding. Participants will learn to locate and read standards and understand how to identify specific safety and health issues. This course will be taught by an OSHA-authorized instructor. Participants who successfully complete the course will receive a card from OSHA verifying their completion of the course.

OSHA 7600 DISASTER SITE WORKER TRAINING
(16 HOURS)
This training program is for Disaster Site Workers who provide, or may provide, skilled support services, (e.g. utility, demolition, debris removal, hazardous materials response, or heavy equipment operation) or site clean-up services in response to natural and man-made disasters. Specifically, it is recognized that all workers at disaster sites need to be aware of the differences between disaster sites and regular construction or demolition worksites and be able to inspect, don, and doff air-purifying respirators. Also, the program will provide awareness to management and labor that pre-incident training is essential for ensuring disaster site workers' safety and health. Workers, supervisors, and managers tasked with providing support to first responders and cleanup operations need training and access to information that is timely and relevant in order to facilitate a safe and efficient disaster response operation. (This is a required course for the OSHA Program Card. See OSHA Program Card for Workers description.)

OSHA CONTROL OF HAZARDOUS ENERGY REGULATIONS: LOCKOUT/TAGOUT (2 HOURS)
OSHA's Control of Hazardous Energy (Lockout/Tagout) Standard 29 CFR 1910.147 requires employment to establish a program for energy control procedures. Topics include requirements of the Control of Hazardous Energy standard, physical locks and tags, safe lockout procedures, and training requirements. Assistance with developing a written Hazardous Energy Control Plan is given.

OSHA FALL PROTECTION (2 HOURS)
Topics will include OSHA requirements under 29 CFR 1926 Subpart M, housekeeping, floor and wall openings, stairways and stairway railings, ladders and scaffolds, fall arrest systems and limitations of safety equipment, controlled access zones, and fall protection plans.

OSHA HAZARD COMMUNICATION STANDARD/RIGHT-TO-KNOW (3 HOURS)
OSHA's Hazard Communication Standard 29 CFR 1910.1200 requires employers to develop a Written Hazard Communication Program for their employees and to inform and train them. This course provides an overview of the standard, Materials Safety Data Sheets (MSDS) collection and retention, proper storage procedures, labeling and placarding systems, employee training, and documentation.

OSHA 10-HOUR MARITIME OUTREACH COURSE FOR SHIPYARD EMPLOYMENT (10 HOURS)
The 10-hour Maritime Outreach Course for Shipyard Employment is intended to provide entry-level safety and health hazard information tailored to shipyard employees involved in ship repairing, shipbuilding, and shipbreaking. This entry level course focuses on identification, avoidance, control, and prevention – not OSHA standards. This course is taught by an OSHA-authorized instructor. Participants who successfully complete the course will receive a card from OSHA verifying their completion of the course.

OSHA 10-HOUR MARITIME OUTREACH TRAINING FOR MARINE TERMINAL EMPLOYEES (10 HOURS)
The new 10-hour Maritime Outreach Course for Marine Terminal Employees is intended to provide entry-level safety and health training tailored specifically to marine terminal employees. The course focuses on hazard identification, avoidance, control, and prevention methods. This course includes topics like specialized marine terminal operations roll on/roll off, railroad facilities/operations at the marine terminal, safe slinging (using land-based cargo handling gear), proper stacking; and includes advanced PIT/forklift training (including various forklift attachments unique to marine terminals).

OSHA PROGRAM CARD FOR WORKERS
OSHA's goal for the Disaster Site Worker Training Program is to encourage the development of a cadre of workers who are highly trained to respond safely to natural and man-made disasters. OSHA has identified three courses that workers need to take to accomplish this goal. These courses are intended to be taken pre-incident - before work at any disaster. OSHA will issue a Disaster Site Worker Training Program Card (the "Program Card") for workers who complete all three courses. The three identified courses are: OSHA 10-Hour Construction Industry Outreach Training (training considered to be acceptable as an equivalent to this course is OSHA 30-Hour Construction Industry Outreach Training), OSHA 7600 Disaster Site Worker Training, and Hazardous Wastesite Worker (HAZWOPER).

OSHA RECORDKEEPING REQUIREMENTS (3 HOURS)
OSHA regulations require all employers to document employee training and to keep records of employee injuries and illnesses. Topics are the revised standard for Occupational Injury & Illness documentation, Material Safety Data Sheets, training documentation, and OSHA posters and other required postings. Record location, retention, and maintenance will also be covered. Participants will receive and learn how to use a self-audit checklist. This class is for human resource managers, safety managers, and those responsible for OSHA compliance.

PERSONAL PROTECTIVE EQUIPMENT (3 HOURS)
Selection and use of Personal Protective Equipment (PPE) is an important aspect of job safety. Topics include hazard assessment, types of protection such as safety glasses and respirators, training requirements, and PPE written programs. OSHA's recently adopted Fall Protection Standard is also discussed.

PLANNING FOR WORKPLACE EMERGENCIES
(2 HOURS)
Workplace emergencies can happen at any time and we should prepare for them. It is hard to think clearly during an emergency and it is essential to plan your response. This training module will provide you with a basic understanding of managing workplace emergencies and establishing an incident management system to effectively and safely respond to emergency and disaster situations.

PRINCIPLES OF ERGONOMICS (4 HOURS)
This course covers the use of ergonomic principles to prevent musculoskeletal disorders. Topics include physiology; anthropometry; video display terminals; and risk factors such as vibration, temperature, material handling, repetition, and lifting. Job hazard analysis and design of work stations and equipment will be key features of this program. Employer responsibility under General Duty 5(a)(1) or the proposed Ergonomic Standard will be discussed.

RCRA AWARENESS TRAINING (3 HOURS)
This RCRA compliance course is designed for large and small quantity generators and may satisfy both initial and annual refresher training requirements as specified in 40 CFR 265.16. The Resource Conservation and Recovery Act (RCRA) requires that facility personnel be trained to "perform their duties in a way that ensures the facility's compliance" with hazardous waste regulations. This course includes a regulatory overview, how to identify RCRA solid wastes, managing hazardous waste containers, waste storage requirements, manifest preparation and recordkeeping, and worker protection.

RESPIRATORY PROTECTION PLUS FIT TESTING
(2 HOURS CLASSROOM PLUS FIT TESTING)
This course is designed to meet the training requirements of 29 CFR 1910.134 Respiratory Protection. Topics include training employees in the proper use and wear of respirators; respirator use limitations; selection of respirators for use in the workplace; medical evaluations of employees required to use respirators; fit testing procedures for tight-fitting respirators; and maintaining respiratory equipment that includes cleaning and disinfecting, storing, inspecting, repairing, and discarding. Quantitative and/or qualitative fit testing will be conducted at the conclusion of the training session. Medical approval for respirator use is required.

RESPIRATORY PROTECTION WITH FIT TESTING (4 HOURS)
This course is designed to meet the training requirements of 29 CFR 1910.134 Respiratory Protection. Topics include training employees in the proper use and wear of respirators; respirator use limitations; selection of respirators for use in the workplace; medical evaluations of employees required to use respirators; fit testing procedures for tight-fitting respirators; and maintaining respiratory equipment that includes cleaning and disinfecting, storing, inspecting, repairing, and discarding. Quantitative and/or qualitative fit testing will be conducted at the conclusion of the training session. Medical approval for respirator use is required.

SAFETY AND HEALTH FOR GRAIN HANDLING FACILITIES (4 HOURS)
This program is designed to guide the employer through the safety and health requirements for OSHA 1910 and specifically 1910.272 for grain handling facilities. Topics will include emergency procedures, fire safety, hazardous materials and pesticides, working and walking surfaces, ladder safety, hot work permits, entry into storage structures, preventive maintenance, grain dryers, bucket elevators, and other topics. Assistance will be given to help a company develop their own site-specific Safety and Health Plan.

SCAFFOLD USER TRAINING (2 HOURS)
1926.454(a) "The employer shall have each employee who performs work while on a scaffold trained by a person qualified in the subject matter to recognize the hazards associated with the type of scaffold being used and to understand the procedures to control or minimize those hazards." This course is designed to train the scaffold user in recognition of hazards associated with the type of scaffold being used, procedures to control or minimize hazards, electrical hazards, fall hazards and falling object hazards, as well as the proper use of the scaffold and handling materials on scaffolds.

SCAFFOLD ERECTION TRAINING (4 HOURS)
1926.32(f) "The competent person must have the ability to recognize hazards associated with the activity. The competent person must be thoroughly trained in safe procedures, OSHA regulations, and other safety practices associated with the activity." This course is designed to train the scaffold user as well as erecting and altering scaffolds on a daily basis. This class will bring the user's level of knowledge up to that of a competent person. This course will cover types of access scaffolds, standards and regulations, foundation requirements, platforms and platform materials, scaffold erection procedures, safety procedures during erection, tools, and personal protective equipment. Available as contract class only.

TRENCHING AND EXCAVATION (8 HOURS)
This course has been designed specifically for those involved in excavation, trenching, and related operations. OSHA requires that a competent person oversee these job sites, as they are some of the most hazardous of all construction operations. This 8-hour course instructs the student in the identification of hazards, soils and analysis, use of protective systems, and regulatory requirements. Training topics include pre-evacuation procedures, trenching and shoring methods, trench safety (weather, soil changes, vibration, spoil bank location, etc.), equipment ventilation, entry/exit procedures, monitoring, and communications.

WALKING AND WORKING SURFACES (2 HOURS)
Slips, trips, and falls are the top contributor to injuries in general industry. These incidents are responsible for 15% of all accidental deaths (second only to automobile accidents). Topics in this course will include OSHA requirements under 29 CFR 1910 Subpart D, housekeeping, floor and wall openings, stairways and stairway railings, ladders and scaffolds, controlled access zones, and an overview of fall arrest systems and the limitations of this equipment.

WHEN OSHA COMES CALLING (2 HOURS)
When the OSHA inspector arrives, an employer has certain rights and responsibilities. Learn what you as an employer can do to be prepared for an inspection, what the inspection involves, how to respond to questions, what records need to be readily available, what the most common citations are and how they are connected, and what you can do if OSHA issues a citation.

WORKPLACE VIOLENCE AWARENESS (2 HOURS)
This course is an overview of the behaviors, situations, and possible solutions relating to violence in the workplace. Participants will receive information on program development, risk assessment, hazard recognition, incident prevention, recordkeeping, and program evaluation. This course can be tailored to the retail, service, and transportation industries.

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